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Return policy
::::::::::: To make a refund
Returns follow these
steps ::::
Step [ 1 ]
___ Registered user on our
:::::::::::: website ::::
__
Step [ 2 ]
Access our returns portal and request
a new return.
__
You can request a 100% bonus
for your [ next ]
purchase
shipping costs
not included
or you can request a full refund
shipping costs are
deducted
Keep reading and check if
you are entitled to a
refund
Case 1. Cancellation 2 hours
Case 2. Cancellation after the 2-hour
[ deadline ]
Case 3. Manufacturer's warranty
[ 6 ] months
Case 4. Satisfaction period of up to
[ 15 ] days
Case 5. Product return:
Not received
Damaged
Incorrect
Incomplete
Case 6. return of items due to
[ withdrawal ]
if your return request
is [ accepted ]
The refund will be returned to
your original payment
method
___ ___ If you paid by:
credit card
debit card,
or Bank account
Returns Processing may take up to
[ 10 ] business days
___ ___
The 10-day processing
period begins from the [ day ]
Blv.Palace
___ accepts ___
your refund request
Keep reading and check if
you are entitled to a
[ refund ]
CASE 1 .
Cancellation of my order
___
We give you a period of 2 hours to
cancel your order without extra
[ costs ]
It will be taken into account when
the customer placed the
[ order ]
and when the customer
contacted us
analyzing the date and time to check
that the maximum period of
2 hours
to cancel the order has been
[ respected ]
CASE 2 .
Cancellation after the 2-hour
deadline
Once sold from our warehouse,
we cannot cancel your
order
You will have to resend the product to
us at your own expense in case you
don't want it.
Please note that Blv.Palace assumes
a fee for credit card transaction
charges
that is not returned to you when
a refund is issued
Cancellation request within the first
48 hours from when you made your
purchase
[ invalidates ]
the 15-day satisfaction
period
CASE 3 .
Manufacturer's warranty [ 6 ]
months
Any item that is not in its original
condition has damaged parts, or
is incomplete
due to reasons beyond
our control
VOIDS THIS WARRANTY
____
If the product has any manufacturing
defect that alters its electrical
operation.
You can return it within 6 months of
delivery but you must provide
proof:
Record a 2 minute long video
[ with good quality ]
Receipt of your
[ purchase ]
Shipping tracking number
Original packaging
___
Access our returns portal
and request a new return
__
CASE 4 .
You have [ 15 ] days of period
to return your product if you are not
satisfied
Any item that is not in its original
condition has damaged parts, or
is incomplete
due to reasons beyond
our control
VOIDS THIS WARRANTY
____
You will need to provide evidence
such as:
Record a 2 minute long video
[ with good quality ]
Receipt of your
[ purchase ]
Shipping tracking number
Original packaging___
To guide you in this process
contact us.
CASE 5 .
[ Product ] return: damaged
incorrect
or incomplete
when you receive the order
at your home
Ask the delivery person to wait a few
moments and DO NOT sign until
that you check that
the:
Size
Color
Model of the package sent
____ ____
matches your order and
is in good condition.
If everything is correct you can
sign the delivery.
If the package arrived
damaged or is incomplete or
incorrect,
Sign the delivery "NON-CONFORMING"
and contact our support
IMMEDIATELY
CASE 6 . return of items
due to withdrawal
other than the
[ 5 ] previous cases
If the product is within [ 15 ] days
of delivery
but the original packaging is damaged
and/or missing,
and the product shows obvious signs of
negligent use and/or is missing
parts
It will automatically cause the [ loss ]
of warranty rights
and the loss of the right
to a possible refund
If you claim a refund but the [ 15 ] day
period has passed since you received
the product,